Support
The fastest route depends on what you need. If your question is how something works (how beats drive a build, what a credit buys, why a chapter reads as stale), the Help assistant inside Studio answers immediately, sees the whole product, and costs nothing. If something is actually broken, or money is involved, or you cannot get into your account, use the form below and a person will read it.
Answer it yourself, faster
- Frequently asked questions: pricing, credits, ownership, publishing.
- The Help assistant in Studio: free, unlimited within fair use, answers product questions on the spot.
- Refund policy: what is refundable and how to ask.
- Copyright and takedowns: the DMCA form collects everything the law requires.
- Where Novelmint works: which countries can buy, publish and withdraw, with the fees.
Write to us
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Prefer email? Write to support@novelmint.ai and you reach the same place.
You do not need an account to send this. If you have one, signing in lets us match your message to your books and billing without you having to explain them.
Direct addresses
- support@novelmint.ai: anything on this page, if you would rather use email.
- partners@novelmint.ai: publishers, the publishing API, and bulk arrangements.
- legal@novelmint.ai: terms, privacy, and formal notices.
- report@novelmint.ai: content on the Commons that breaks the content policy.